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There can be many causes of conflict in the workplace. A few them include:
● bullying and harassment;
● unfair treatment;
● unclear job responsibilities and expectations;
● insufficient training;
● an increase in the workload;
● lack of appreciation or recognition;
● poor communication; and,
● personality differences.
Many conflicts can be managed or resolved, especially if they are recognized and addressed early.
So why do so many disputes in the workplace go unaddressed?
Even those managers and business owners who are willing and skilled at managing disputes will not get far in certain instances. For example, situations where, for whatever reason, employees won’t fully discuss matters with someone higher up in the company.
But, those same workers may talk about the issues with an outside party – a mediator – who will keep all conversations confidential.
In mediation, all the parties have a chance to talk. The mediator helps participants to listen to and better understand one another. Being heard – and knowing that they are being heard (and without judgement) – is usually a crucial step for parties along the way to working out disputes.
Workers may learn that they share more common ground than they had realized. Often able to identify problems and knowing how they would like future interactions to be different, employees can come up with practical ways of working together, where both (all) of them can feel more respected.
Image courtesy of stockimages at FreeDigitalPhotos.net
When there are disagreements, it is important for the disputants to be heard, and without judgement.
In mediation, all of the parties have a chance to talk.
Not dealing with conflict comes with costs, such as:
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Copyright 2011 Lee Chabin, Mediation Services. All rights reserved.
ph: 917-864-6823 ------------ 718-229-6149
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